· Refunds & cancellations

Refund & Cancellation Policy

Last updated · July 2026

(For emdbiz.in and the EMDbiz Mobile Application, owned by QR Technologies)

Effective Date: 1st April 2025

Entity: QR Technologies ("Company", "We", "Us", "Our")

Platform: emdbiz.in & EMDbiz Mobile Application ("Platform")

Contact: support@emdbiz.in

1. Introduction

1.1. This Refund & Cancellation Policy governs the terms under which payments made via the Platform are processed, refunded, or cancelled.

1.2. By accessing or using EMDbiz, You acknowledge and agree that all payments made through the Platform are final and binding, subject to the limited exceptions stated herein.

1.3. EMDbiz acts only as a facilitator/payment technology provider between Users and Beneficiaries (such as professionals, schools, colleges, universities, tutors, housing societies, service providers, or merchants).

2. Nature of Services

2.1. EMDbiz provides a technology platform enabling Users to:

• Pay Education Fees (tutors, professionals, schools, colleges, universities, coaching centres, etc.);

2.2. The Platform does not determine, influence, or control the amount charged, payment schedule, or refund policy of the Beneficiaries.

3. General Refund & Cancellation Principles

3.1. All payments once made via EMDbiz are deemed final and irrevocable, except in the following cases:

• Duplicate transaction caused by system error;
• Wrong deduction from User account without transaction confirmation;
• Technical failure resulting in unsuccessful payment but debit from User account.

3.2. Refunds in such cases will only be processed after receiving confirmation from the concerned bank, NPCI, payment gateway, or beneficiary institution.

3.3. Refunds, if approved, will be credited to the original source account within 7–21 working days, subject to bank/payment gateway timelines.

4. Education Fee Payments

4.1. No refunds shall be entertained for education fee payments once successfully credited to the third party.

4.2. Any disputes regarding overpayment, withdrawal, admission cancellation, or fee adjustment must be resolved directly between the User and the Third Party.

4.3. EMDbiz has no role in negotiating or facilitating refunds of educational fees.

6. UPI & Bank Transfer Transactions

6.1. All UPI and IMPS/NEFT/RTGS transactions are instant and irreversible once successfully processed.

6.2. In case of a wrong transfer (e.g., incorrect beneficiary details entered by the User), EMDbiz shall not be liable to recover or refund the amount.

6.3. Recovery of funds (if possible) must be pursued by the User directly with the beneficiary bank as per NPCI/RBI guidelines.

7. Technical Errors & Failed Transactions

7.1. If a transaction fails due to technical error but the User's account is debited, the debited amount will be automatically refunded to the original payment source within 7–21 working days.

7.2. If the refund is not credited within the stipulated time, the User may raise a complaint by writing to support@emdbiz.in, along with transaction details.

8. Chargebacks & Disputes

8.1. Users are not entitled to raise chargebacks for transactions that are successful and duly authorized.

8.2. In case of fraudulent or unauthorized transactions, Users must immediately notify their bank/payment provider.

8.3. EMDbiz may assist with necessary documentation but has no liability for fraudulent activity arising out of User negligence (e.g., OTP sharing, weak passwords, lost devices).

9. Cancellation Policy

9.1. Once a payment is authorized and processed, it cannot be cancelled by the User through the Platform.

9.2. Scheduled payments, if offered in future, may be cancelled before the scheduled execution time, subject to system feasibility.

9.3. Any cancellations post-processing must be dealt with directly by the User and the Beneficiary.

10. Limitation of Liability

10.1. EMDbiz is a facilitator only and does not guarantee refund or recovery of funds once transferred to a Beneficiary.

10.2. The Company is not liable for:

• Wrong beneficiary details entered by the User;
• Beneficiary refusal to refund;
• Delay by banks, NPCI, or payment gateways;
• Losses arising from disputes between Users and Beneficiaries (schools, tutors, colleges, service providers).

10.3. In all cases, EMDbiz's liability shall be limited to the transaction fee charged (if any) for the disputed payment.

11. Governing Law & Jurisdiction

This Refund & Cancellation Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in New Delhi.